FlySuper Travel LLC provides digital travel services including flight bookings, tour packages, and hotel reservations. As our services are delivered electronically, this policy outlines how you will receive your booking confirmations and travel documents.
1. Service Delivery Method
FlySuper delivers all booking confirmations, e-tickets, vouchers, and travel documents digitally via email to the registered email address provided at the time of booking. Physical documents may also be arranged upon request at no additional charge for UAE-based customers.
2. Payment Confirmation
Upon successful payment, customers will receive a payment confirmation by email within 2 hours of the transaction. The confirmation will include:
- Booking reference number
- Summary of services booked
- Total amount charged in AED or USD
- Payment method used (Visa / Mastercard)
3. Booking Confirmation Timeline
- Flight bookings: E-tickets issued within 2–4 hours of confirmed payment.
- Hotel bookings: Vouchers sent within 4–8 hours of confirmed payment.
- Tour packages: Full itinerary and confirmation documents sent within 24 hours.
- Custom itineraries: Documents provided within 48 hours after final confirmation.
4. OFAC Compliance
www.flysuper.net will NOT deal or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctions countries, in accordance with the law of the United Arab Emirates.
5. Multiple Transactions
Multiple transactions may result in multiple postings to the cardholder's monthly statement. Each booking is treated as a separate transaction.
6. Delivery Issues
If you do not receive your booking confirmation or travel documents within the stated timeframe, please:
- Check your spam/junk folder
- Contact us at Super.travel3588@gmail.com
- Call us at +971 52 133 2882
7. Proof of Delivery
FlySuper will keep proof of delivery receipt signed/confirmed by the registered customer for all completed bookings. Customers are advised to retain copies of all booking confirmations and travel documents.
8. International Services
FlySuper provides travel services to both local UAE destinations and international destinations worldwide. Delivery timelines remain the same regardless of destination, as all documents are delivered digitally.